When you get complaints from your customers about poor customer service, it is frustrating. What is even more frustrating is you do "damage control" because your customer support team could not do a great job. However, you know damage control is not the ultimate solution.
If you had a good customer support team to effectively handle issues, you no longer need to do damage control. With Integra, you don't get ordinary customer support people; you get customer support professionals who are experts in customer psychology.
This psychology based customer care approach focuses on customer delight rather than mere customer satisfaction. You no longer have to worry about unhappy customers spreading negative comments about your business. In fact you would gain new business through the positive messages sent by your delighted customers.
What has psychology to do with customer care? Our unique psychological approach to customer support has proven to be highly successful.
Responding within certain amount of time or resolving within certain number of calls is crucial for some. We cater to both.
Does your business require support round the clock or during business hours? We have multiple options for you to choose from.
Is providing multiple customer care options such as phone, email and chat proving to be difficult for you? Allow us to take care of it.
Loyal fans are the result of delightful customer experience. Wouldn't you like to get loyal fans for your business too?
Your trade secrets must stay a secret. Either with you or with us. That's why we will not work for your competition.
Our agents are well versed in working with the following software. We can also work in any other software that you might be using at your organization.