Social media or otherwise, nurturing a lasting relationship with customers is crucial to any business on the long run. With the advent of social media platforms, grievances that are shared tend to be amplified and leave an impugning image around … Read more
Would you like to provide a delightful customer experience for your customers? Social media can help you. Today, social media has become a great tool in managing your businesses.… Read more
Social media has become a great platform for business marketing and sales. Keeping your customers happy is an important factor. These platforms give you much more than sales opportunities.… Read more
Constantly seeking feedback is a great way to understand your customer expectations. Right questions asked in the right time can probably help to plug gaps and effectively market your business. … Read more
Customer service is an important factor for every business. But what are the important soft skills for customer service? Soft skills are essential to deliver the best customer service to your clients
Customer service soft skills are nothing but the … Read more
Are you outsourcing your customer support services? Wondering why training is essential for your agents? We all know that customer service is an essential factor for every organization and so is agent training.
Before doing the business with you, majority of the customers will refer to the information available on the web to find out more about your company and your service quality. … Read more