I want an exclusive team for our business? Can you help us on that?
Yes. You can get an exclusive team for your business. For your exclusive team, we will select a team leader and various other positions as required by you. You can communicate directly with your team to organize the tasks and get reports.
We are a start-up company and we are small but growing. Will you work with us?
Absolutely. Yes. We work many small businesses and family run firms and have helped them grow large. We give equal attention to all our clients and so please do not hesitate from asking us, even if you are a very small business.
Does the customer support agents work from home?
No. All our customer support solution agents work from our offices in India. This is the reason why we are able to offer you multiple services, confidence and trust that your business is in safe hands.
I am looking for a team (or staff) with a combination of skills. Do you have such people?
Yes. All our customer support agents are trained on multiple facets of customer care like call handling, email answering, live chat, sales & service support. Besides these they can also handle administration tasks on your behalf. We will also train your staff for any of your custom tasks.
One other important aspect about us is that we work as a team and if you require any specialist skill (e.g. SEO) we will get your work done taking help from other team members. So you will get complete coverage of all the skills that is required to successfully run your business.
I need a team only during a particular season. How quickly can you get me a team?
We have a large pool of team in multiple disciplines. We can easily meet any of your demands even on a very short notice. We have the infrastructure ready to add large numbers in a short notice.
How can you offer customer support agents at such incredibly low prices? What facilities are provided to the staff?
All our customer support agents work from our offshore operations centre at Coimbatore, India. Our place is a highly respected educational city and produces about 20,000 graduates each year in various disciplines. It gives us an incredible advantage to choose the top candidates at highly competitive rates. Besides, it is a tier-II city where the costs are much lesser compared to the big cities in India like Bangalore & Bombay. We pass on all these benefits directly to you.
Our multiple offices are located centrally in the city and are well connected by road, rail and air. The facilities offered to our employees are best in the industry and it includes above average pay, transportation, recreation, insurance benefits and so on. All this helps us to keep our employees happy and in turn get us very good level of production and customer service.
How secure are your facilities? What about data protection?
Your data protection and privacy is of paramount importance to us and we take every possible effort to ensure your 100% peace of mind. Here is a list of measure that we take to ensure data protection.
1) We have non-disclosure agreements (NDA) with all our employees.
2) Every staff member goes through pre screening and criminal record checks before commencing employment with us.
3) No access to removable media such as CD, DVD, printers and paper unless it is absolutely necessary.
4) Manned security at all our facilities, closed circuit television and individual PC monitoring.
Our secure high end servers are located in USA and we also do disaster recovery process as per the criticality of the requirement.
Do I have to agree on a long term binding contract? How flexible are you?
We clearly understand that outsourcing services are based on a mutually co-operative and successful engagement of both parties. We believe in flexibility and can accomodate to suit your individual needs.
Before I start, I need to speak to the assigned person find if they will suit my requirements. Is that possible?
Yes. You can speak to the proposed candidate/s and find if he/she will suit your exact needs.
I would like to visit your office, meet the people who will work for me and give them hands-on training? Is this possible?
Yes. Please feel free to visit our offices, look at our facilities, and spend time with the team and book training sessions. We will make every effort to make your trip very useful.
How can I start the service? How long will it take?
Just contact us with your requirements. We will respond to you within 8 hours (Often in minutes) to discuss the specifics. Once we understand your exact needs, we will start working on it and start the training straightaway. The whole process will take approximately 1-3 weeks and may vary depending on your need.
