24/7 Live Chat Support Services
"63 percent of website visitors would make an online purchase
if they had more information."
Forrester Research
More than half of all potential Internet sales are lost where customer queries go unanswered and people aren’t sure. It may be just a simple piece of information missing or buyer just needs the reassurance from someone else.
Live chat at your website an important sales tool in a highly competitive market where providing this information could drive more business to you. It helps to
- Convert a visitor, to a guaranteed sale
- Improve customer confidence on your products & service
- Walk them through site and payment process
- Build a trusted relationship with your website visitors
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We offer trained chat support agents to Internet sellers, eBay power sellers and Amazon stores. Our trained agents will handle live chat on your behalf. Whatever is your product or service, we will thoroughly train our staff to support your customers with well researched answers and professional response.
This will help your visitors to make quick buying decisions, get re-assurance and enjoy a fabulous customer experience. You can extend 24/7 customer care to attract more people without adding to your overheads. More importantly you can convert many such visitors to genuine sale.
If you do not have live chat software on your website, don’t worry. We will help you install and handle its maintenance.
Live chat agents handle |
- Sales queries
- Technical queries
- Payment process
- Remote installations
- Email & ticketing support
- Billing support
- Package tracking
- SMS updates
- Other tasks based on your need
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Some of your benefits |
- Increase conversion rate by 50% or more
- Build customer confidence
- Reduce shopping cart abandonment
- Analyse customer trends to make business decisions
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Before we start, we will thoroughly understand your business, create right scripts and test the procedures. This ensures that our process & systems are fool-proof and your clients are rightfully given a great customer experience first time, every time.
Next step: See Plans and Pricing
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