Do you remember the last time you had great customer experience? Did you acknowledge it or tell someone about it? What about bad customer experience? People adopt Twitter for most of the customer service conversations. It lets brands to communicate directly with their customers using this channel.
Over a past year, Twitter worked to enable people a smooth customer service experience and subsequently announced the launch of two more powerful tools that help brands streamline customer conversation and a better gauge to assess the customer service. The best feature about these new tools is that it lets customers to share their thoughts about the products or services directly with the business.
Earlier, customer service conversations start in Tweets but now it has changed to an easy single click. This new feature has made Twitter an effective channel for the brands to communicate with the customers easily through direct messages. Twitter linked a new DM button in the lower left corner of the page which takes the customer directly to their Direct Message compose screen. It’s a great way for customers to converse with their brands and business. Now you can add link to your customer tweets that automatically displays a call to action. It allows customers to send direct messages in a matter of time.
Researchers state that 25% people are more likely to be satisfied with customer service interaction on Twitter and 76 % of those who had friendly interaction were likely to recommend the brand. This feature enables your customer to share their opinions on your brand and its products/ services in private. It makes easy for customers to share their feedback with this new tool. Looking to outsource your customer support? We provide you with customer support professionals who are experts in customer psychology focus on customer delight rather than mere customer satisfaction! Contact us to know more.