Social media or otherwise, nurturing a lasting relationship with customers is crucial to any business on the long run. With the advent of social media platforms, grievances that are shared tend to be amplified and leave an impugning image around … Read more
customer service
2 New Tools That Will Help You Provide Better Customer Service on Twitter
4 Companies that provide excellent customer service on facebook
Would you like to provide a delightful customer experience for your customers? Social media can help you. Today, social media has become a great tool in managing your businesses.… Read more
How to Improve Your Customer Support on Social Media
Social media has become a great platform for business marketing and sales. Keeping your customers happy is an important factor. These platforms give you much more than sales opportunities.… Read more
6 Strong Reasons for Your Customer Service to Have Empathy
Why your customer service should have empathy? Empathy is an important factor a customer service agent must possess. Empathy is essential when dealing with upset or angry customers and can help you in many ways. … Read more
How to ask the right questions to your customer?
How to ask right questions to your customers
Constantly seeking feedback is a great way to understand your customer expectations. Right questions asked in the right time can probably help to plug gaps and effectively market your business. … Read more
9 ways to make use of social media for your customer service
With the rapid growth of internet, we can see the eventual adaptation and migration of businesses going online. Social media customer service is all about having the right tools, managed by the right team with the right resources and to … Read more
Eight important soft skills required to deliver best customer service
Customer service is an important factor for every business. But what are the important soft skills for customer service? Soft skills are essential to deliver the best customer service to your clients
Customer service soft skills are nothing but the … Read more
Why is it essential to provide training to your agents?
Are you outsourcing your customer support services? Wondering why training is essential for your agents? We all know that customer service is an essential factor for every organization and so is agent training.
Why psychology is important in your customer care?
Before doing the business with you, majority of the customers will refer to the information available on the web to find out more about your company and your service quality. … Read more