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Dedicated vs. Shared resources

Wondering what the difference is between dedicated vs. shared resources? Customers should be treated with maximum delight and professionalism. Choosing an outsourced call center to handle your customer care is an easy job.… Read more

January 19, 2016June 19, 2018Vinisha Valsan Leave a comment
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3 PR disasters caused due to poor customer service

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You can’t always stop the crisis from occurring. Sometimes, things would just go horribly wrong. It comes uninformed. … Read more

December 30, 2015June 19, 2018Sudhina Siddique Leave a comment
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3 Awesome Customer Support Stories

Wondering how to treat your customers in a way that they feel special? When it comes to customer service, you can always find good, bad and ugly customer service stories, but the thing with these stories is that it will … Read more

December 29, 2015July 2, 2018Vinisha Valsan Leave a comment
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5 Customer service mistakes that you must avoid

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The way you treat your customers dictates the fortune of your firm. Providing excellent customer service is a sure-fire to keep customers loyal and get them to buy from you again.… Read more

December 16, 2015June 19, 2018Sudhina Siddique Leave a comment
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7 Keys to improving your team’s customer support skills

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What are the most important things you can do to improve your team’s customer service skills? Do you think there are skills that can tapped in each individual?  Do you think it is essential to possess skills for customer service?… Read more

December 10, 2015June 19, 2018Vinisha Valsan Leave a comment
Customer Support Customer service Customer support handling customer problem solving quality service

6 Ways to deal with angry customers

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Have you ever picked up a phone to greet an agitated customer? Customers get angry, frustrated and rude for various reasons.… Read more

December 7, 2015June 19, 2018Sudhina Siddique Leave a comment
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