Do you remember the last time you had great customer experience? Did you acknowledge it or tell someone about it? What about bad customer experience? People adopt Twitter for most of the customer service conversations. It lets brands to … Read more
Customer service
4 Companies that provide excellent customer service on facebook
Would you like to provide a delightful customer experience for your customers? Social media can help you. Today, social media has become a great tool in managing your businesses.… Read more
How to Improve Your Customer Support on Social Media
Social media has become a great platform for business marketing and sales. Keeping your customers happy is an important factor. These platforms give you much more than sales opportunities.… Read more
6 Strong Reasons for Your Customer Service to Have Empathy
Why your customer service should have empathy? Empathy is an important factor a customer service agent must possess. Empathy is essential when dealing with upset or angry customers and can help you in many ways. … Read more
9 ways to make use of social media for your customer service
With the rapid growth of internet, we can see the eventual adaptation and migration of businesses going online. Social media customer service is all about having the right tools, managed by the right team with the right resources and to … Read more
Eight important soft skills required to deliver best customer service
Customer service is an important factor for every business. But what are the important soft skills for customer service? Soft skills are essential to deliver the best customer service to your clients
Customer service soft skills are nothing but the … Read more
Why is it essential to provide training to your agents?
Are you outsourcing your customer support services? Wondering why training is essential for your agents? We all know that customer service is an essential factor for every organization and so is agent training.
Why psychology is important in your customer care?
Before doing the business with you, majority of the customers will refer to the information available on the web to find out more about your company and your service quality. … Read more
Dedicated vs. Shared resources
Wondering what the difference is between dedicated vs. shared resources? Customers should be treated with maximum delight and professionalism. Choosing an outsourced call center to handle your customer care is an easy job.… Read more
3 Awesome Customer Support Stories
Wondering how to treat your customers in a way that they feel special? When it comes to customer service, you can always find good, bad and ugly customer service stories, but the thing with these stories is that it will … Read more