Social media or otherwise, nurturing a lasting relationship with customers is crucial to any business on the long run. With the advent of social media platforms, grievances that are shared tend to be amplified and leave an impugning image around … Read more
Social media has become a great platform for business marketing and sales. Keeping your customers happy is an important factor. These platforms give you much more than sales opportunities.… Read more
Customer service is an important factor for every business. But what are the important soft skills for customer service? Soft skills are essential to deliver the best customer service to your clients
Customer service soft skills are nothing but the … Read more
Are you outsourcing your customer support services? Wondering why training is essential for your agents? We all know that customer service is an essential factor for every organization and so is agent training.
The way you treat your customers dictates the fortune of your firm. Providing excellent customer service is a sure-fire to keep customers loyal and get them to buy from you again.… Read more
What are the most important things you can do to improve your team’s customer service skills? Do you think there are skills that can tapped in each individual? Do you think it is essential to possess skills for customer service?… Read more
Have you ever picked up a phone to greet an agitated customer? Customers get angry, frustrated and rude for various reasons.… Read more