Social media or otherwise, nurturing a lasting relationship with customers is crucial to any business on the long run. With the advent of social media platforms, grievances that are shared tend to be amplified and leave an impugning image around … Read more
quality service
4 Companies that provide excellent customer service on facebook
Would you like to provide a delightful customer experience for your customers? Social media can help you. Today, social media has become a great tool in managing your businesses.… Read more
6 Strong Reasons for Your Customer Service to Have Empathy
Why your customer service should have empathy? Empathy is an important factor a customer service agent must possess. Empathy is essential when dealing with upset or angry customers and can help you in many ways. … Read more
Eight important soft skills required to deliver best customer service
Customer service is an important factor for every business. But what are the important soft skills for customer service? Soft skills are essential to deliver the best customer service to your clients
Customer service soft skills are nothing but the … Read more
Why is it essential to provide training to your agents?
Are you outsourcing your customer support services? Wondering why training is essential for your agents? We all know that customer service is an essential factor for every organization and so is agent training.
3 Awesome Customer Support Stories
Wondering how to treat your customers in a way that they feel special? When it comes to customer service, you can always find good, bad and ugly customer service stories, but the thing with these stories is that it will … Read more
5 Customer service mistakes that you must avoid
The way you treat your customers dictates the fortune of your firm. Providing excellent customer service is a sure-fire to keep customers loyal and get them to buy from you again.… Read more
7 Keys to improving your team’s customer support skills
What are the most important things you can do to improve your team’s customer service skills? Do you think there are skills that can tapped in each individual? Do you think it is essential to possess skills for customer service?… Read more
6 Ways to deal with angry customers
Have you ever picked up a phone to greet an agitated customer? Customers get angry, frustrated and rude for various reasons.… Read more