E-mail or ticketing Support

Wouldn't it be great if you could promise your customer a guaranteed email reply within a certain time frame? We help you achieve exactly that, and with enormous cost savings too. Often we would reply to your customer enquiries within a few minutes of receiving the email.

What email support tasks can we handle for you
• Answering questions about your product or service
• Tracking orders
• Shipping enquiries
• Handling upgrades or cancellations
• Technical detail regarding a product
• Handling complaints
• Managing returns and refunds
• And many more

Why Integra would be right partner for you
• Guaranteed turnaround time for emails
• Customised responses to each email
• Beautifully formatted emails
• Well researched email answers
• Quick email enquiry resolution

We are well equipped to adapt to your specific requirements. Our email support experience spans across various industries. We have a proud history of helping companies manage their email enquiries and build a loyal customer base.

What else can you expect from us
• Automatic work load management through cross trained staff
• Your business hours or 24/7 coverage
• Continuous quality review of emails
• Email tickets closed only after ensuring total client satisfaction

Contact us now to get started »