Do you lack the appropriate resources to provide great customer service for your business?
(Did you ever have to do damage control because your team did not do a great job of servicing your customers? Didn't that leave you frustrated?)When you get complaints from your customers about poor customer service, it is frustrating!
What's even more frustrating is that your customer service staff, who are supposed to be experts don't know how to handle your customers in the appropriate way.What happens if customer service issues are not fixed immediately? What can you do to rectify the problem?
You will have to either spend more money in training the existing staff or hire more qualified people.Can you be sure that your customer service issues will go away even after you spend money in training?
How do you know that the training your team gets is sufficient or will guarantee success? Are you willing to experiment with your customers with the knowledge you get from training programs?
You cannot build a house with 2 bricks and a hammer. You need the appropriate building materials and skilled people who know how to put it together.Presenting - Integra service reps What else can you expect
Issues resolved within a short number of call backs
We take time to understand the exact problem your customer needs help with. Find out the appropriate solution and respond back quickly. This drastically reduces the number of times we have to communicate back and forth with your customer to resolve their problem.
Convert to loyal fans
Customer service is always not about great phone manners. Phone manners alone cannot satisfy customers unless their problem gets fixed correctly. Our staff understands the problem well, research and find the correct solution for your customers. Phone manners, understanding the psychology combined with accurate replies converts customers into loyal fans of your business.
Are your concerned if your customer calls will go unanswered or go to a voice mail? Our team is configured in such a way that all your customers will be answered by a real person. There is no substitute to a human touch.
Chat, phone and email
Your business needs to be flexible in this competitive world. Offering different options to your customers to contact you increases your competitiveness. Our staff can answer on your behalf by using phone, email or live chat. You instantly look like a large corporation.
Regular business hours or 24/7
Choose the hours that fits your business needs. You can choose our business hours only or the 24/7 plan. Our 24/7 plans are affordable even for the smallest businesses.Other benefits you get
- Trained staff ready to start immediately
- Useful reports that provides excellent insights
- Local number for your customers to call in
- Close to 100% uptime
- Save atleast 40% of your current costs
- Staff who have ability to convert a visitor into a sale
- Pain free transition of your tasks
Every customer is different. They would be in various states of mood when they call in for customer support. Some would be in a normal state, some mildly upset and some would be angry when they call. A customer support rep would not only need to have the appropriate information to answer but also should be able to handle the different moods effectively.
Not every rep can gauge all the different moods a customer is in and respond to them appropriately. Customers come from different backgrounds, age groups, genders, environments and so on. The combinations are numerous. The only way to handle customers effectively is to get your customer support staff trained in customer psychology.
Where would you find such training. How much time and money would you invest on it. Are you certain you will get positive results? Don't worry about any of these. Allow us to handle your customer support.How are we different?
Our reps use customer psychology techniques when handling your customers. Other customer support reps undergo "off-the-shelf" customer training, making them less effective when responding to complex customer moods. Our customer support reps receive intensive ongoing training in customer psychology, by our inhouse psychologist, giving us the ability to handle any mood your customer is in.
All your customer has to do is make a call and talk to our (your) customer service staff. The result is a very happy customer who becomes a loyal fan.The sailor knot guarantee
We are very confident that our work is as tight as a sailor knot. We guarantee that you will not lose clients because of our phone manners or ability to calm and answer your clients. In case you are dissatisfied with our services for any of these reasons you can cancel it anytime by giving a 30 day notice.Price plans - Customer support during your business hours
Our price plans are affordable even for the smallest businesses. You can either choose support during business hours, after business hours or the 24/7 option.View our price plans